Civvo terms of use
Last updated
About these terms
These are the rules for using Civvo. You agree to them when you tap I agree in the app, and they apply whenever you use it.
Civvo is run by Ismail Mohamed, an independent developer in the United Kingdom (“we” or “us”). How we handle your information is in the privacy policy.
Who can use Civvo
You must be 13 or over to use Civvo.
What Civvo does, and what it doesn't
Civvo emails your report to the council that covers the spot, with the photo, the location and a reference number. It also shows reports on a map, so people can see what's been reported near them.
Civvo isn't a council and isn't run by one. We can't make a council fix something, or say when it will. What happens to your report once the council has it is up to them.
Civvo isn't for emergencies. If someone could get hurt right now, call 999, or your council's emergency number.
What you can and can't send
Only report real problems in public places, such as a street, a pavement or a park, and only send photos you took or are allowed to share. We don't tolerate anything offensive or abusive: we remove it, and we can ban whoever sent it.
Never send:
- offensive, abusive, hateful, sexual or violent words or pictures
- anything that threatens or harasses someone, or picks out a person (Civvo hides faces and number plates, but check your photo before you send it)
- photos taken inside someone's home or private garden
- made-up reports, spam, or the same problem over and over
- anything illegal, or anything that breaks someone else's rights
Who sees your reports
A report is public. Its photo, where it is, what kind of problem it is and your description are shown to everyone in the app and emailed to the council. Your email address isn't: only we see it, and the council never gets it.
You keep whatever rights you have in your photos and words. By sending a report, you let us store it, show it in the app and send it to the council, for as long as the privacy policy says. The council can use it to deal with the problem, under its own rules.
You can delete your reports at any time with Delete my data in Account. Councils keep the emails they've already had.
If you see something wrong
Tap Report this photo on any report that breaks these terms. It's hidden for you straight away and comes to us to check, and we check within 24 hours.
We remove reports that break these terms, and we can stop the email address that sent them from sending any more. We can do this without a flag too, if we find something ourselves.
Bin days
Bin days come from your council's website, and councils change them, often around bank holidays. If a date looks wrong, check with your council. Reminders are a help, not a promise: your phone can miss one, for example with notifications turned off.
The legal part
- Free, as it is. Civvo is free. We try to keep it working and accurate, but we can't promise it will always be available or free of mistakes, and we may change or stop parts of it.
- Changes to these terms. We may update these terms. If a change matters, the app asks you to agree again before you carry on.
- Stopping. You can stop using Civvo at any time. To delete your data, use Delete my data in Account, or ask on the support page. We can stop you using Civvo if you break these terms.
- What we're responsible for. As far as the law allows, we're not responsible for what councils do or don't do, or for losses that come from using Civvo. Nothing here limits what the law doesn't let us limit, such as death or injury caused by our negligence, or fraud. Nothing here affects your legal rights as a consumer.
- The law. These terms are under the law of England and Wales. If you live in Scotland or Northern Ireland, you can also go to the courts where you live.
Contact
Questions about these terms: email civvo.support@protonmail.com, or use the support page.